fbpx
__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"b4fbe":{"name":"Main Accent","parent":-1}},"gradients":[]},"palettes":[{"name":"Default Palette","value":{"colors":{"b4fbe":{"val":"var(--tcb-skin-color-0)"}},"gradients":[]},"original":{"colors":{"b4fbe":{"val":"rgb(19, 114, 211)","hsl":{"h":210,"s":0.83,"l":0.45}}},"gradients":[]}}]}__CONFIG_colors_palette__
Login

Private Practice Paperwork Checklist

Check out which documents may be useful for you

Therapy Contract Bundle + Course

£197

Paperwork Essentials + Tutorial

£375

Elevate Your Practice + Tutorial

£499

Return to In Person (Post-Lockdown) + Course £99

Internal Intake Forms £137

Privacy Policies(GDPR) £139

Payment Forms £47

Referral Templates £47

Clinical Will £87

Screening Template & Script £29

Client Contact Details Form £29

Client Intake Assessment Form £79

Are you starting your Private Practice?

When we qualify as therapists and step out into the world to help our clients independently, we are often met with the realisation that we don't actually know exactly what do next in order to set up a Private Practice.

Practice Set Up Concerns


Do we have to register with the ICO? 

Are we meant to collect details of our Clients' Doctors?

How do we write a Cancellation Policy or a Privacy Notice?

How will clients find me?

How can clients sign contracts online?

How long do I store Client data for?

At Private Practice Paperwork, we talk about developing a Professional Self Care Plan. We provide checklists to make sure your bases are covered and practices protected, we offer courses to guide you through the tricky curves in the Private Practice road, and we consult with lawyers on policies and contracts so you feel confident and prepared for the influx of clients you are about to support.

In the same way that we assess and collaborate with our clients to support them through their transformative experiences, our Professional Selves also need our focus and attention. Document bundles come with a built in tutorial guiding you on the content and ways to use it as well as step by step instructions on how to download and customise everything to suit your practice.

Our paperwork saves you hours of research and writing contracts from scratch by providing beautifully presented, professional templates so that you can focus on being in session with your new clients.

Elevate Your Practice

The Complete Document Suite for Counsellors & Psychotherapists

Whether you are moving into private practice or established in the field already, this selection of documents will support you in providing an exceptional standard of professionalism.

From Screening and Assessment, through Intake and ongoing sessions, to Consultation, Review and eventually Graduation, we provide customisable templates, scripts, plans, forms and worksheets so that you can focus on being present with your clients and building your business.

With over 25 documents, your Standard Operating Procedures become streamlined and you can be confident that your policies and procedures are protecting your clients and your practice.



Reviewed by Lawyers

Our documents have been written in accordance with Data Privacy legislation and been reviewed, assessed and edited by London based solicitors.

  • Client-Facing forms
  • payment forms
  • clinical will
  • Privacy policies
  • internal intake forms
  • therapy contract
  • referral reports
  • return to in person
  • worksheets

TAMARA HOWELL //

PGDIP, MSC, REG. MBACP (ACCRED.)

"I believe that being mindful and clear about the terms of our interaction with clients can make beginning the therapy process easier for them.

One way we can do this is making sure our documentation is written in accessible and therapeutically supportive language.

When we are confident in our practice policies, we take care of our clients, ourselves and the therapeutic alliance."

Client-Facing Documents

Our documents use affirming language and The Therapy Contract contains an Anti-Racism Commitment and Inclusivity Statement.

Welcome Pack Cover Page

This cover page welcomes new clients to your practice with a personal message and gives your Welcome Pack a professional finish.

Client Contact Details Form

This document contains space to collect your client’s contact details and asks how and for which reasons they would like to be contacted, as per General Data Protection Regulation (GDPR) requirements.

Each question contains opt-in boxes as required by GDPR.

Therapy Contract (Adult Clients)

The Therapy Contract, also known as an Agreement, Informed Consent or Terms & Conditions, explains what the boundaries of the therapeutic relationship.

Client Safety Worksheet

This worksheet is for practitioners to complete in session with clients.

There are several stages of safety planning with the initial stages relating to support network and self care actions and the final stage recommending emergency options.

Counselling & Psychotherapy Contract

This long form agreement has been written following research of over 550 pages of guidelines from the British Association for Counselling & Psychotherapy. We have covered as much as possible and produced this thorough document template in order that you can remove what is not applicable to your practice instead of needing to add more information in.

The Online Therapy Appendix is an extension to add to the Counselling & Psychotherapy Contract if you plan to work with clients using video conferencing or the telephone. It may be prudent to complete this even if your work is usually in person, in case of a late notice change where a client or you may need to switch over.

The Contract Summary Page is a summary of all the terms and conditions contained in the full document, arranged in a table for easy referencing. You may wish to end your Contract with this or use it as a cover page so clients can look up important information quickly.


CLARITY 


CONGRUENCE


CONFIDENCE


Counselling & Psychotherapy Contract Sections

Contract Headings

Contract Headings cont'd

Online Therapy Appendix

Introduction

Cancellation Policy

Introduction

Benefits & Challenges of Therapy

Fees

Benefits & Challenges of Online Therapy

Anti-Racism Commitment

Payment Instructions

Technical Instructions

Diversity & Inclusivity Statement

Insurance Panels

Guidelines

Confidentiality

Legal

Privacy

Clinical Notes

Membership of Professional Organisation

Legal & Ethical Considerations

Enter your Social Media Policy

Complaints Procedure

Training & Supervision

Communication

Liability

Informed Consent

Appointment Description

Informed Consent


Scheduling



Privacy Policies

The General Data Protection Regulation Policies have been reviewed, assessed and edited by solicitors according to the relevant data privacy legislation as at March 2020.


GDPR Privacy Notice for Clients

This explains to clients how their data is collected, processed and stored. We have provided examples for your convenience.


Email Footer

This is a disclaimer to be added to your email signature. To ensure it appears in all outgoing emails, check that it is added in both your desktop and mobile versions.


Retention Schedule

This is an internal document setting out how long data is stored for and on which legal basis.


Record of Data Processing Activities

This includes a Retention Schedule and explains to staff within the organisation what their data protection responsibilities are.


Data and Cyber Security Policy

This policy explains to staff within the organisation what their data protection and cyber security responsibilities are.


Policies for Multiple Employees

This is an internal policy for practices with administrative, marketing, legal or accounting or other staff.

If you are feeling overwhelmed...

... by all the steps you see between you and a fully functional and professional Private Practice, we have some good news.

If you feel intimidated by all the procedures you need to think about before you even get a client, we have great news!

If you wish you could have someone do some of it for you...

... we have a solution.


The Payment Forms

Invoice & Receipt Template

This is a template for use as an invoice or receipt with space to input client details, appointment dates and fees along with payment instructions.

Reduced Fee Agreement

This document provides a framework for offering lower fees to clients whom you would like to work with but are unable to pay your full fee.

Third Party Payment

When a Third Party such as a parent, family member, partner, employer or other benefactor agrees to pay for treatment, this form obtains guarantor details and your client’s permission to communicate with them regarding billing.

If you intend to discuss anything other than billing with the guarantor, we recommend that you obtain a signed Release of Information Form.

Private Health Insurance

This template contains space for collecting a client’s name, policy number and pre-authorisation details as well as other pertinent insurance related information.

The reason for obtaining an agreement is so that you have written permission to provide invoices and receipts detailing dates of appointments and so that you have relevant permission for the insurance company to accept correspondence from you.

Clinical Will

This Professional Will contains a self-audit workbook for you to complete and will take you through the various preparations we should make for therapist-led endings.

The Clinical Will Template and Supporting Information Page provide space to note down any practical information such as executors details and how to close your private practice if necessary.


What do Therapists say about us...

Tamara's courses are simple, easy to follow, and really do help you to use language that is client friendly and means they are able to relate.

We all need contacts like Tamara when starting our journey within private practice to support us in having the best possible chance at success with a little less stress.

Demi Shakespeare  //  Counsellor

Thank you for making this available to us all.

Setting up in private practice has been incredibly daunting, but working through this course and reading your encouraging words has made me believe I can do it, and the there is a community out there willing me on.

Kathryn W.  //  Therapist

When you refer or receive referrals...

... these are the forms you will need to make sure you are protecting your client's privacy and your private practice

Release of Information Form

This consent form asks clients to give permission for you to consult with other practitioners regarding their treatment in order to provide continuity of care. This could be their General Practitioner, Physician, Psychiatrist, treatment centre, nurse or another therapist.

Each practitioner must be detailed and signed on a separate sheet of paper in order to comply with privacy regulations.

Referral Acknowledgement

This correspondence template can be used to thank a practitioner or treatment centre for referring a client to your practice and update them on your Intake Assessment. It can also be used to make a referral or welcome a client.

It is necessary to obtain written permission from the client to consult and collaborate with other professionals on their treatment plan and progress using a Release of Information Form.

Progress Report

This is a template of a letter to a referring practitioner or treatment centre with space to assess the progress of a mutual client. Some therapists may send their clients regular progress reports and this would be a helpful template to provide guidance on what to cover in that instance.


Discharge Summary

This correspondence template can be used to send a discharge or graduation summary to a referring practitioner or directly to the client. It contains space to reflect on a client’s time in treatment and includes attendance and reflects on goals and concerns shared at the start of treatment.

Space is provided for recommendations and referrals for the future and can provide closure for both the practitioner and client.

Internal Intake  Bundle


Screening Call Template and Script

This template offers a framework for your first call to see if you are a good match along with script suggestions for your initial greeting, introduction to the risk assessment, fees or insurance arrangements, referrals and how to introduce your cancellation policy.


Biopsychosocial Intake Assessment Form

This is a thorough and extensive form with space to collect demographic, family and clinical information during intake appointments of adult clients. It contains inclusive and affirming language and can be edited to reduce or include further areas of specialism.


Treatment Plan Template

With space for medication details, symptoms, review of goals at Intake and further client details, this template offers a framework for treatment planning.

It can also be used as a continuing care or aftercare plan when planning endings.


Clinical Session Note Template                  

This template contains space to input your client's details and information about each session. 

Examples of interventions and observations have been provided with space for you to record session content, process notes or bullet points.

Get The Best Product For You

therapy contract bundle
  • Therapy Contract
  • Summary Page
  • Online Therapy Appendix
  • Course: Write Your Therapy Contract 

£197

paperwork essentials
  • Welcome Pack Cover
  • Client Contact Details
  • Therapy Contract Bundle
  • GDPR Policies
  • Clinical Will
  • Screening Call Template

£375

ELEVATE YOUR PRACTICE
  • Access to Tutorial
  • Discount for Learn to Love Online Therapy Programme
  • Paperwork Essentials Package
  • Payment Forms
  • Intake Templates
  • Referral Bundle
  • Post-Lockdown Policies

£499


Covid-19 Policies

For Therapists returning to office spaces, you may be looking forward to seeing your clients In Person again and be planning safety measures. 

Depending on your risk assessment and safety measures, you may be considering a bigger room, a change of furniture, perspex screens and masks.

Some may be moving their therapy space outside, changing ventilation systems, rearranging scheduling and trying to figure out how to open doors for clients without getting too close.

Thank you for taking the time to consider these aspects, and those that are specific to your local area.


If you are planning to return to seeing clients in person following the Covid-19 Lockdown, there are several steps you may wish to undertake prior to returning to your office.

  • Complete a Risk Assessment
  • Update your practice policies
  • Advise Client of protective measures
  • Obtain Client Acknowledgement
  • Prepare Email templates in case of exposure

These documents provide you with all the templates and guidance so that you can consider what is best for you and your clients in the context of our current challenges.


Risk Assessment
1

A pre-filled document including details of the risk, people at risk and what measures and preparations can be taken. Presented in table format with space for recording date of completion.

2
Post-Lockdown Contract Appendix

This is an appendix containing details of the measures and preparations you are taking, your boundaries and requests of clients. It can be used in conjunction with your Therapy Contract for new and existing clients.

3
Client Acknowledgement

The Client Acknowledgement is an optional section where a therapist might ask a client to record that they have received and agreed to the safety measures and requests.

4
Letter to Client with Updated Practice Information

This document is a letter addressed to clients informing them of the measures and preparations you are taking, your boundaries and requests of them.

5
Group Practice/Landlords’ letter to tenants

This document is a letter addressed to tenants and employees informing them of the measures and preparations you are taking, your boundaries and requests of them.

6
Returning/Remaining Online

This document is a letter to clients informing them that you have decided to remain online. It could also be used to advise of a return to online and telephone therapy after deciding to see clients in person, due to a change in personal or global circumstances.

7
Email Templates

Email templates for use in the event of exposure to Covid-19, either to the therapist or client.

8
Post-Lockdown Checklist

Download this checklist to make sure all your bases are covered before returning to In Person Practice.

Get instant access to POST LOCKDOWN POLICIES and training presentation now

More nice things Therapists say about us...

It has been a godsend.

I'm just starting out and have no idea about GDPR.

I'm pleased I have read and understood your paperwork so am confident to put it out there! You have saved me days of work!
Again thank you for the paperwork, it has been such an easy process!

Laura Thomas  //  COUNSELLOR

This was some awesome information.  

As a new business owner, I am always looking for ways to get my name and practice out there. Thank you very much for developing this for us. It was just what I needed to stay on task and organize my thoughts. I had the picture up and was scared about what to write, but this was the answer to my prayers. Again, thank you.

Georgia G.   //  PRACTICE OWNER

Get early bird access to the Elevate Paperwork Package

when you enrol for Learn to Love Online Therapy

When you enrol for Learn to Love Online Therapy, you receive access to the entire 20+ documents of the Elevate Package along with the tutorial and instruction guide.


Frequently Asked Questions

What are your boundaries around sharing and use of these documents and materials?

This is an abridged version of our full Terms of Use.

Each purchase is for one individual practitioner to use as many times as you like with your clients (unless otherwise specifically stated).

You are not permitted to allow any other person to use the registration details to your account with us for any purpose. You are not permitted to copy, reproduce, publish, sell, licence, sub-licence, distribute or commercially exploit the Services or materials (or any part thereof) to or for the benefit of any third party, whether for a commercial benefit or free of charge and whether separately or as part of a package. In addition, you are not permitted to make the materials available for download on your website either for your benefit or the benefit of a third party.

If you are part of a group practice and your colleagues would like to use our materials, please contact us for a group use quote. For the avoidance of doubt, you are not permitted to share, reproduce or distribute any of the materials with your colleagues (or other third party) where they do not have their own licence to the materials.

Due to the nature of the product, we cannot monitor what happens to the documents once they are downloaded so we provide them on the basis of trust that you will follow our Terms of Use, which stipulate that is not permitted to share, distribute or copy our templates.

If you have downloaded a free document and wish to share with colleagues, please direct them to our website. Our terms of use apply to free resources as well.          

How do I create my document?

Download your document and then complete, edit or delete from all highlighted spaces.

Once you have completed them, you may delete any instructions, descriptions or highlights or save supplementary guidance separately for future reference.

Can I change the language and content of the documents?

Yes, you can change anything you like. We aim for our writing style to be professional and warm, and you may like to make it more formal or colloquial in style.

We provide guidance notes to let you know which sections are important to include.

Our solicitors have reviewed the templates so if you require further clarification on legal aspects of your edits, we recommend you consult your own legal representative.

Should I use the word "client" or "patient"?

We have used the word “client”, however, you may search and replace relevant references in line with your usual practice.

Should I use first person or third person in my documents? ("I" or "we"?)

If you practice under a business name or registered company, the data controller would be the practice, not you individually, so it would be appropriate to use “we”. Similarly, if you employ assistants or other practitioners, you might prefer to use “we”.

If you are a sole practitioner and prefer for your paperwork to be presented in the first person, you may search “we”, “us” and “our/their”, replace with “I”, “me” and “my” and amend subsequent verbs accordingly.

Should I include my name or yours in a copyright footer?

We used to include our name in the footer but this caused some confusion, as once the document was amended by a therapist, it was no longer the same. We have saved everyone some time by taking it out.

Can I publish any of these documents on my website?

You are not permitted to make the materials available for download on your website either for your benefit or the benefit of a third party.

If I work in a group Practice, can I show my colleagues these materials?

Each purchase is for one individual therapist to use as many times as they like with clients. You are not permitted to allow any other person to use the registration details to your account with us for any purpose. You are not permitted to copy, reproduce, publish, sell, licence, sub-licence, distribute or commercially exploit the Services or Materials (or any part thereof) to or for the benefit of any third party, whether for a commercial benefit or free of charge and whether separately or as part of a package. In addition, you are not permitted to make the Materials available for download on your website either for your benefit or the benefit of a third party.

If you are part of a group practice and your colleagues would like to use our Materials, please contact us for a group use quote. For the avoidance of doubt, you are not permitted to share, reproduce or distribute any of the Materials with your colleagues (or other third party) where they do not have their own licence to the Materials.

Due to the nature of the product, we cannot monitor what happens to the documents once they are downloaded so we provide them on the basis of trust that you will follow our Terms of Use, which stipulate that is not permitted to share, distribute or copy our templates. 

Are the documents compliant with membership organisation guidelines?

We produced these documents following research of over 550 pages of guidelines and literature published by British Association for Counselling and Psychotherapy (BACP). We continue to read and research new literature and guidelines to ensure compliance.

However, each practice and practice area are different and you are responsible for ensuring that the way you work complies with the guidelines and recommendations of your membership organisation.

Which membership organisation documents were researched when producing these templates?

British Association for Counselling & Psychotherapy Ethical Framework for the Counselling Professions (2015)
Good Practice in Action 038 Commonly Asked Questions Resource: The Ethical Framework for the Counselling Professions (2015)
Good Practice in Action 065 Clinical Reflections for Practice: Confidentiality and Record Keeping within the Counselling Professions (Updated July 2018)
Good Practice in Action 060 Legal Resource Coroner’s Court, inquests and confidentiality beyond death: Issues for the counselling professions in England and Wales (Updated July 2018)
Good Practice in Action 077 Fact Sheet Resource: Dual roles within the counselling professions (2016)
Good Practice in Action 062 Commonly Asked Questions Equality, diversity and inclusion within the counselling professions (Updated January 2018)
Good Practice in Action 033 Research Overview: Ethical Decision Making in the Counselling Professions (2015)
Good Practice in Action 105 Legal Resource: The General Data Protection Regulation (GDPR) legal principles and guidance for the counselling professions (2018)
Good Practice in Action 064 Commonly Asked Questions Resources: Introduction to supervision (2016)
Good Practice in Action 039 Commonly Asked Questions: Making the contract within the counselling professions (October 2017)
Good Practice in Action 055 Fact Sheet Resource: Making the therapeutic agreement in the counselling professions (2016)
Good Practice in Action 014 Managing confidentiality within the counselling professions (Updated July 2018)
Good Practice in Action 071 Legal Resource: Ownership and storage of records in the context of the counselling professions in England, Wales and Northern Ireland (2018)
Good Practice in Action 067 Commonly Asked Questions: Practical aspects of record keeping within the counselling professions (Updated August 2018)
Good Practice in Action 080 Fact Sheet: Reasonable adjustment in the counselling professions (Updated August 2018)
Good Practice in Action 069 Sharing records with clients, legal professionals and the courts in the context of the counselling professions (Updated August 2018)
Good Practice in Action 040 Commonly Asked Questions: Social media (audio and video) and the counselling professions (2015)
Good Practice in Action 072 Commonly Asked Questions: Unplanned endings within the counselling professions (2016)
Good Practice in Action 066 Commonly Asked Questions Resource: What do we mean by records and record keeping within the counselling professions?
Good Practice in Action Commonly Asked Questions Resource 004 Working in private practice within the counselling professions (2017)
Good Practice in Action 047 EFfCP Supplementary Guidance: Working Online (2015)
Good Practice in Action 083 Legal Resource: Writing reports for the courts and giving evidence in court in the context of the counselling professions in England, Wales and Northern Ireland (2018)
Good Practice in Action 042 Fact Sheet: Working with suicidal clients in the counselling profession (Updated January 2018)
An upgrade for data privacy? Counselling at Work, January 2018: Issue 9
GDPR and private practice: Private Practice, June 2018

What is meant by the description “ethical and professional”?

We read and researched over 550 pages of guidelines published by the British Association for Counselling and Psychotherapy and continue to research updated guidelines. We believe we have addressed all requirements and recommendations.

However, each practice is different, so we are providing the opportunity to use compliant paperwork, but you are responsible for ensuring that the way you work complies with the ethical guidelines of your training courses and membership organisations. 

Can I use these templates if I am not based in the United Kingdom?

You are welcome to purchase our documents wherever you are working, however, you do so at your own risk and you must always check to ensure you comply with foreign and local laws and regulations which may apply to the services.

We cannot speak to the ethical and legal compliance of other countries, however, you are able to edit the documents with any necessary information. All of our documents have been reviewed and updated in accordance with the GDPR so if you work in the European Union, the Privacy Notice and Internal Privacy Policies are appropriate to use. If you are based in the United States, we recommend that you purchase HIPAA compliant documents. Our paperwork covers the same topics, however, our solicitors have advised us according to the law of England & Wales.

We recommend that you consult with your own insurance and legal representatives for further advice.

Can I use this paperwork with clients outside of the United Kingdom?

Yes, you may use them with clients based outside of the UK. You must always check to ensure you comply with foreign and local laws and regulations which may apply to the services. For instance, some countries require that you obtain licensing or permission to treat a client located there, so you should research and fulfil those requirements prior to beginning treatment. This applies to clients who are located abroad temporarily as well. We recommend that you contact your insurance or legal representative for further advice.

Our Therapy Agreement stipulates that when a client has a session with you, whether in person, via telephone or online, they agree that the law of England & Wales applies.

Our documents have been reviewed and updated in accordance with the General Data Protection Regulation (GDPR) and relevant privacy laws therefore you may use them with clients based in the United Kingdom and European Economic Area.

Can I use these documents if I am not a practitioner or psychotherapist?

Yes, you are welcome to purchase any documents that are useful to you, however, they have not specifically been tailored to your needs or circumstances and accordingly, may not be suitable or appropriate in all circumstances. You must always exercise your own independent judgement when using the documents and/or taking any action in connection with it.

The templates were written by counsellors and psychotherapists and have been reviewed and updated in accordance with the British Association for Counselling & Psychotherapy guidelines. They have been assessed, reviewed and edited by solicitors on the basis of use by counsellors and psychotherapists, however, they could be used by any type of practitioner in private practice. A hypnotherapist may need to edit the descriptions of services and an acupuncturist may need to add further information, but the framework and categories will still be useful.

Is it necessary to use paperwork reviewed by solicitors?

It is not a requirement to use paperwork reviewed by solicitors. We sought assessment and review by solicitors to give us guidance in relation to data privacy legislation and give therapists peace of mind and confidence in our private practice policies.

In the United States, for example, therapists are strictly regulated by licensing boards and are accountable to those boards. They must comply with strict privacy regulations (HIPAA), fulfil regular training and renew annual licences. Therapists in the US often purchase attorney-approved paperwork or instruct their own lawyers when producing their private practice policies.

In the United Kingdom, therapists are not yet regulated by a licensing authority so technically, it is not essential. There are some discussions within membership organisations in conjunction with the government about possible regulation in the future. 

Do I need to have my completed documents checked by a lawyer too?

We have had all documents reviewed by solicitors. However, the documents are not specific to you and your practice, so if you require legal advice, we encourage you to approach your own solicitor for further approval. Please see our Terms of Use for further clarification.

What is meant by the description “assessed, reviewed and edited by solicitors”?

After extensively researching solicitor firms for the most appropriate team, we instructed a London based firm of solicitors who reviewed, edited and updated our paperwork in accordance with the laws of England and Wales (including GDPR and other applicable data privacy legislation).

Our solicitors have reviewed the templates, so if you make edits to the content or meaning, we recommend that you consult your own legal representatives for clarification where necessary.

How was the cost of each document calculated?

We calculate our costs including business set up, website maintenance, training and legal fees. We researched other services providing similar products – we could only find private practice documents with legal approval in United States based companies and practices. We took into account that legal approval is not a requirement in the UK, however, we still wanted to go above and beyond basic guidelines thereby saving the costs of legal enquiries for fellow therapists.

We want to provide a solution to therapists setting up private practice whilst also taking into account that this is a unique product produced by therapists for therapists and reviewed by lawyers, so we have made all our documents available for purchase at full price individually or collectively for a discount.

Can I share my documents with colleagues?

If you are part of a group practice and your colleagues would like to use our materials, please contact us for a group use quote. For the avoidance of doubt, you are not permitted to share, reproduce or distribute any of the materials with your colleagues (or other third party) where they do not have their own licence to the materials.

Due to the nature of the product, we cannot monitor what happens to the documents once they are downloaded so we provide them on the basis of trust that you will follow our Terms of Use, which stipulate that is not permitted to share, distribute or copy our templates.

Do you offer returns or refunds?

Due to the nature of the product, we are unable to issue returns or refunds unless they are defective i.e. where you are unable to download the materials or there are other related technical issues preventing you from having access to the materials. If you are unhappy with your purchase, please contact us and we will endeavour to resolve your complaint.

How can I give feedback?

We would love to hear any suggestions or requests via email!

How can I make suggestions and requests for new documents?

We would love to hear any suggestions or requests. Drop us a message through our contact page.